Thank you for visiting and shopping at TrugardDirect.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Trugard customers get FAST, FREE Shipping. Orders placed before 2:00 pm EST will generally ship the same day. Eastern United States will generally receive their order within 2-3 business days. Western United States orders will generally arrive within 3-4 business days. TrugardDirect.com Offers FREE shipping on all Orders over $200! Alaska, Hawaii and other U.S. Territories require additional shipping charges.
Shipment to P.O. boxes or APO/FPO addresses
TrugardDirect.com does NOT ship to addresses outside the U.S., U.S. Territories, and/or APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
TrugardDirect.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.